Improve your client communication by avoiding these phrases

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REALTOR Magazine

Certain words and phrases you use may undermine your authority and professionalism. Lifehacker.com recently spotlighted some of these common “apprehensive phrases” that make you sound less confident. Here are a few words that made their list:

“Just”

“When we introduce our questions and ideas with this four-letter word—‘I’m just following up,’ ‘Just wanted to add…’—the undertone is one of apology,” writes Sarah Showfety for Lifehacker.com. “It’s a subtle preemptive excuse for potentially disturbing someone. It minimizes our power, and sounds as if we’re asking for permission to speak—something confident speakers rarely do.”

Continue reading here: Common Phrases To Avoid With Clients