The Foundation for Building Strong Relationships
Marcel believes strong, active listening skills in conversation is the foundation for superb human communication. With technology, we are becoming less opportunistic in developing our listening skills, and less socially aware of their effect on business as a competitive advantage.
1. Stop talking.
In other words, stop what you’re doing and eliminate your distractions in the moment. Then give the speaker your full attention. What you’re communicating nonverbally is “I am interested in what you have to say.”
2. Put the other person at ease.
You do that by first putting yourself at ease. Get relaxed; use door openers like “What’s up? Anything I can help you with?” Have open body language and posture, don’t rush the conversation, and give the speaker time to think and process his or her thoughts.
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